Returns and Refunds Policy

At Harira, we understand that sometimes a purchase doesn’t work out, and we want to ensure a straightforward and hassle-free return process. Our Returns and Refunds Policy is designed to build trust and comply with legal standards in Germany and Europe.

Return Policy:

• Time Frame: You have the right to return any product within 14 days of receiving it without having to provide a reason.
• Condition of Items: Products must be returned in their original condition, with all tags attached and in their original packaging. Items must be unused and undamaged.
• Process: To initiate a return, please contact our customer service at info@harirastudios.com to receive a return authorization and instructions on how to proceed.

Refund Process:

• Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our return conditions.
• Approval: If the return is approved, we will process your refund to the original method of payment.
• Timing: Refunds are typically processed within 7-10 business days after the returned item is received and inspected.
• Shipping Costs: Unless the product is defective or the return is a result of our error, the shipping cost for returning the item will be borne by the customer.

Exceptions:

• Non-returnable items: Certain types of items cannot be returned, such as perishable goods, customized products, and personal care goods.
• Sale items: Only regular-priced items may be refunded. Sale items are considered final sale and cannot be returned.

We aim to make our Returns and Refunds Policy as clear as possible to ensure that you feel secure and confident in your purchases. Should you have any questions about your specific situation or need further assistance, please do not hesitate to reach out to our support team at info@harirastudios.com.